Got Questions? We've Got Answers!

Find delivery info and simple care tips to keep your Petal Florals looking their best, all in one place. 

Frequently Asked Questions

Check out our most frequently asked questions! If you need further assistance or can’t find what you’re looking for, don’t hesitate to reach out. We’re here for you!

 

Delivery FAQs

Q: Which locations do you deliver to?

A: We deliver nationwide across the country.

 

Q: What is the estimated delivery time for my order?

 

A: Delivery is available nationwide, with estimated timeframes of 1–5 business days, or up to 5–10 business days depending on your location.

 

Q:Do you offer same-day delivery services?

Tip: We don’t offer same-day delivery at the moment, as each order is handmade with care. We hope to provide this service in the future.

 

Q:  How do I check the status of my order?

A: We will notify you by email once your order has been dispatched, including a tracking link so you can follow the status of your order.

If there are any issues with your delivery, our team is available to assist and resolve any concerns.

Packaging FAQs

Q: How do you ensure flowers are safely packed?

A: Each of our flowers is carefully handcrafted and thoughtfully packaged to ensure it arrives in perfect condition. We use protective materials and secure packaging so your order stays safe during transit, no matter where it’s going.

Custom Orders FAQs

Q: Can I customise my order?

A: Absolutely! We love creating personalised designs to suit your style, occasion or theme. Please let us know your preferences when placing your order.

 

Q: Is there an additional cost for customisation?

A: Depending on the complexity of your request, there may be an additional fee. We will confirm any extra costs with you before finalising your order.

Flower Care FAQs

Q: Will the petals bend or the flowers get squashed?

A: Handle with care and display them somewhere they won’t get knocked around. A little love goes a long way!

 

Q: What if something spills on them?

A: Spot clean gently with a damp cloth and mild soap if needed. Fuzzy wire flowers are surprisingly resilient.

 

Q: Will bits fall off easily?

A: Avoid tugging or bending too much. If a petal moves out of place, you can usually twist it gently back into shape.

 

Q: Will the colours fade over time?

A: Keep them out of direct sunlight and away from strong artificial lights to keep colours vibrant for years.

 

Q: Will my flowers get dusty and lose their charm?

A: Keep them looking fresh by gently dusting with a soft brush or a hairdryer on a cool, low setting every few weeks.

 

Q: Imagine someone's just unwrapped their Petal Florals. What simple, super-quick tip would make the biggest difference to how long they last?

A: Right out of the box, give your Petal Florals a gentle fluff and shape each petal however you like. Just a minute of love like this keeps them looking fresh, full and gorgeous for years!

 

Q: What are the 4 most important things folks should know to keep their Petal Florals looking mint and excellent?

Tips:

  • Keep them dust-free - a gentle shake or soft brush every now and then keeps the fuzz looking fresh.

  • Avoid moisture - water and fuzzy wire don’t mix, so keep them out of humid spots.

  • Keep them in shape - if a petal bends, just gently adjust it back. They’re flexible and easy to fix.

  • Store in dry & cool spaces so colours stay bright and wires don’t rust.

Keep them blooming

With just a little care, your Petal Florals can stay as vibrant and cheerful as the day you got them. Follow our simple tips to keep your fuzzy wire flowers looking their best, adding a touch of everlasting spring to your space.